Serena knows that everyone has different financial goals, so she takes the time to fully understand each client’s situation in order to recommend the most appropriate mortgage solutions. Guaranteed Rate Affinity offers a full range of loan products and programs to fit specific financing needs, and she makes sure to have a thorough understanding of each. Serena’s first objective is to help clients make the best choice, but that is just one aspect of her elite service. She works with homebuyers throughout the mortgage process as a consultant and guide, directing the activities of a dedicated team that includes loan assistants, processors, underwriters and closing specialists. Serena also coordinates with real estate agents and other industry professionals to ensure that the transaction closes as quickly and smoothly as possible.
VP of Mortgage Lending
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What People are Saying
"Because the process was simple and the employees were very helpful."
Mandy E. - Kasson MN | May 2022
"Serena was absolutely awesome to work with. She's an excellent communicator and was always willing to help when we had questions. She guided us through the process flawlessly."
Santiago O. - Mantorville MN | May 2022
"Amazing experience and professionalism at every step of the process. They made the difficult task simple and stress free. "
Mark K. - Rochester MN | Feb 2022
"The process was smooth. Communication was accurate and timely. "
Isaac F. - Rochester MN | Nov 2021
"Simple, easy and so convenient to be given a to do list and submit everything on-line."
Dawn V. - Rochester MN | Oct 2021